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Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an occatoto account, including how wallet deposits through DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility applies where local law permitsDANA, OVO, GoPay covered under payment termsTerms updated when policy changesContact support for any clause questionsContinued use means acceptance of current terms
occatoto Terms and Conditions That Govern Your Account
HOW WE OPERATE

Inside occatoto Account and Data Practices

Your account security and data handling sit at the core of how these terms are enforced. We keep your registration details, wallet transaction records, and login history for as long as your account is active and for a period afterward as required by our operating obligations. You have the right to request a summary of the data we hold on you — submit that request through live chat or email support.

Data Retention

We retain account data — including your DANA, OVO, or GoPay transaction history — for the duration your account is active and for a period afterward under our retention policy.

Account Security

Your account is protected through login verification. Never share your credentials. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookie and Session Use

We use session cookies to keep your lobby state between pages. Persistent cookies help us remember your language and wallet preference across visits on mobile and desktop.

Requesting Changes

To update personal details tied to your account — including the e-wallet number linked for withdrawals — submit an identity-verified request through live chat or email support.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or you have a question about how a specific rule applies to your account — your DANA deposit limit, a withdrawal hold, or an account suspension — our support team can walk you through it. Reach us through the channels below. Players in Yogyakarta and across Indonesia can get account help in English.

Live Chat Open the live chat window inside your account dashboard for real-time answers about terms, account rules, or wallet transaction queries.
Email Support Send a detailed message to our support email if your question involves account history, a formal dispute, or a specific clause you want clarified in writing.
Account Help Centre Browse the Help Centre for pre-answered questions on deposit rules, withdrawal steps, account verification, and how our terms apply to your wallet.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet deposits to account closures and data requests.

Yes. All wallet transactions — DANA, OVO, and GoPay — fall under our payment terms. The deposit is confirmed once our system receives the transfer from your e-wallet.

We will not apply material changes without notice. A banner or notification inside your account dashboard will flag any update before it takes effect. Continued use equals acceptance.

We retain your data for a period after closure as required by our operating obligations. You can request a summary of what we hold by contacting support via live chat or email.

No. Our terms require that your deposit wallet matches the name registered on your account. Using another person's e-wallet is a breach and may result in account suspension.

Submit your dispute through live chat for fast handling, or by email if you need a written record. Include your account ID and the specific transaction or clause in question.

Yes. Logging into your account and placing any transaction — deposit, withdrawal, or gameplay — confirms you have read and accepted the terms in their current published version.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.